The Columbus Organization

Phone

  • (800) 229.5116

Case Management in Indiana

The Columbus Organization has been providing Case Management for individuals and their families throughout Indiana for more than 15 years.

We are a designated approved provider of Case Management Service to individuals with developmental disabilities in collaboration with the State of Indiana Division of Disability and Rehabilitation Services (DDRS).

The Columbus Organization Earns Coveted Spot Among Indiana Case Management Agencies


Waivers

Case Management Service is provided to individuals receiving Community Integration & Habilitation (CIH) and Family Supports Waiver (FSW). The Columbus Organization also provides Case Management services to individuals enrolled in the Aged and Disabled (A&D) Waiver and Traumatic Brain Injury (TBI) Waiver in collaboration with the State of Indiana Division of Aging (DA).


Services

We offer: 

  • Bi-lingual services to Spanish-speaking families
  • An outcome-oriented approach coupled with a commitment to work closely with the individual, their family, state agencies, and other interested stakeholders
  • Services designed to create, sustain and support relationships
  • A collaborative, cohesive process based on the needs of the individual and family
  • Efficient and effective services with positive outcomes
  • Multi-systemic treatment planning and service coordination designed for each client
  • A treatment team with a broad view of services, service providers, and available community resources
  • Teams that include family, school personnel, residential or day service providers, case manager, and other service providers, who meet to develop the initial individualized plan
  • Outcomes-focused, personalized treatment plans change as the individual grows

Our process is responsive to changing needs and ensures services and supports based on the team working together. We pay close attention to outcomes and the achievement of specific, measurable goals to determine the level and type of service needed to maintain successes over the long term. Your case manager is a member of the team who works in close collaboration with your family and all other team members.

The outcome of this treatment monitoring process is a individual-centered, integrated plan based on the individual’s needs and individual’s goals. Outcome review meetings provide us with the opportunity to evaluate and track progress towards outcomes on an ongoing basis as an integral part of the treatment planning process.


Contact Us

Jacque Pulling
Assistant Vice President of Care Coordination
Main: 610.592.0292 / Direct: 574.298.2355
Fax: 610.680.3798 / Mobile: 574.993.0331
E-mail: jpulling@columbusorg.com
3307 West 96th Street
Indianapolis, IN 46268


Click the link below to fill out our satisfaction survey!

The Columbus Organization Satisfaction Survey

The Columbus Organization Satisfaction Survey (Spanish)


Get to Know Our Indiana Case Management Team!

Katie SloanKatie Sloan, Executive State Director

Experience: I have been focused on serving individuals with disabilities for 14 years. I have provided ongoing case management support as well as supervisory support for the last 7 years. 

Why I joined Columbus: I joined the Columbus Organization because I was looking to have a positive impact on people. I strive to encourage and empower individuals to live a meaningful life.

How I explain Columbus to others:  The Columbus Organization is dedicated.  They excel at communicating and ensuring that families are provided an opportunity to speak and are provided the opportunity to be a part of an invested team for their loved ones. 

Outside of The Columbus Organization: I am a devoted wife and mother to two beautiful children. I really enjoy exercising and making others laugh.

Education:BSW, Ball State University   Contact: ksloan@columbusorg.com

 

Anabel Quiroz-Aguilar, Team Lead Case Manager

Experience: I have been working with children and families in the field of social service since 2008. 

Why I joined Columbus:I joined Columbus because I enjoy helping others

How I explain Columbus to Others: Columbus has a diverse group of caring professionals who really enjoy their job and work individually one on one with everyone that is served unique to their each experience.

Outside of Columbus: I was born and raised in Lake County Indiana. I enjoy giving back to my community and I also volunteer and participate in the DSA of NWI! 

Education: BS, Purdue University,  Youth, Adult and Family Services    Contact: aqaguilar@columbusorg.com

 

Nikki Furry, Team Lead Case Management Supervisor 

Experience: I have worked as a Social Worker for 28 years. I’ve served families who were considered at high risk of abuse and neglect of children. I have helped many children find their forever families.In 2017, I joined the TCO team and since then, I have found my passion in helping individuals live their best lives.

Why I joined Columbus: I joined Columbus after many years with different social service providers. I wanted to continue to learn and expand my skills as a social worker. Working with this population was a new experience and so much more rewarding than I expected.

How I describe Columbus to others: We are consumer and family focused.  We want everyone to live their best lives and try to provide them with the tools to live their life to the fullest.

Outside of Columbus: I really enjoy spending time with family and friends. I also love to travel and read.

Education: MA and BS, Ball State University   Contact: nfurry@columbusorg.com

Jennifer Baldwin, Case Manager  

Experience: I have over 30 years of experience working with individuals of all ages with intellectual and developmental disabilities at various levels from direct support to case management.  

Why I joined Columbus: I joined Columbus because my passion is providing resources and support that individuals and families need to make their lives better.  

How I describe Columbus to others: Columbus provides case management services that are focused on the individuals and their wants and needs.  Columbus has a nationwide presence but has a small-company feel to it.

Outside of Columbus: I really enjoy crafting, creating cards and spending time with family and friends in my free time. I am a 4-H leader in a club geared especially toward children with disabilities. 

Education:  BSW, Eastern Mennonite University  Contact: jbaldwin@columbusorg.com

Thomas Bennett, Care Manager

Experience: I have 12+ years of experience with the Aged and Disable Waiver population. I am fully committed to advocating and care managing my southern Indiana caseload of individuals supported.

Why I joined Columbus: I joined the Columbus Organization due to when Katie Sloan reached out to me about the open position she was very professional and informative on what the position entailed. The privilege of working with such great people, the benefits, and also the perk of being able to work from home was also a key as to why I wanted to join The Columbus Organization.

How I describe Columbus to others: The Columbus Organization is such a great organization. My coworkers and supervisors are so supportive, understanding, professional, and courteous. The benefits, Paid Time Off, technical support, and employee support are outstanding. 

Outside of Columbus: My hobbies are cooking, gardening, reading, and outdoor activities such as camping and fishing. I live in Bedford, Indiana with my Fiancé and all of my close family members live nearby in this same area.

Education: BA Psychology, Purdue University    Contact: tdbennett@columbusorg.com

Amy Bennington, Case Manager

Experience: I have worked at The Columbus Organization for two years. Before TCO I have worked for several child abuse and neglect programs including Healthy Families, IN Child Abuse and Neglect Hotline, and The Children’s Bureau. I am a proud member of the Danville Kiwanis Club, Hendricks County Food Pantry Coalition board member, and Hendricks County Prevent Child Abuse.

Why I joined Columbus: I joined Columbus after a good friend started working here and I saw what a great company it was. 

How I describe Columbus to others: Columbus is a fun and supportive place to work while interacting with the best consumers! 

Outside of Columbus: I enjoy spending time with my family, going on vacations, and reading. 

Education: BSW, Ball State University   Contact: aebennington@columbusorg.com

Erika Birchler, Case Manager

Experience: I started my career as a case manager with SWIRCA & more in 2013. I was there for 4 years before joining The Columbus Organization as an Indiana Medicaid Waiver Case Manager.  

Why I joined Columbus: I joined The Columbus Organization to advocate for those who couldn’t advocate for themselves. I describe Columbus as a company that provides support to individuals that allows them to lead their best, independent lives.

How I describe Columbus to others: I believe that working for The Columbus Organization has been the most rewarding job I’ve ever had!

Outside of Columbus: I have been married for 8 years to my wonderful husband. I am the stepmom of 2 teenagers. I also have 3 rambunctious dogs!

Education: BS Psychology, University of Southern Indiana   Contact: ebirchler@columbusorg.com

Michelle S. Boller , Case Manager

Experience: I have over 20 years of experience in social services, education and customer service. I use my skill set and education to provide compassionate care to those she serves.  

Why I joined Columbus: I joined Columbus because I love helping people access resources in my community that helps them live their best life.

How I describe Columbus to others: Columbus is a great organization that fosters a healthy work-life balance and encourages corporate culture.

Outside of Columbus: I enjoy cooking, travelling, fishing and playing tennis with my family. I also enjoy working with stepfamilies through my local church.  

Education: BS Public Affairs, Indiana University in Public Affairs  | MDivI Wesley Seminary at Indiana Wesleyan

Contact: mboller@columbusorg.com

Jodie Buckley, Case Manager 

Experience: I have been a part of the Columbus Team since April of 2019. I have 2.5 years’ experience working for a provider before joining the Columbus Team. I have two boys with one that is on the autism spectrum. 

Why I joined Columbus: I joined the Columbus Organization because I have a passion for helping others. I want to provide the resources to families to make sure they have the best care for their loved ones. I enjoy helping others and I am committed to advocating for my consumers.

How I describe Columbus to others:  The best part of being on the Columbus Team is being able to work with fantastic people and doing what I LOVE, helping others!

Outside of Columbus: I am very passionate, caring and family focused. I enjoy spending time with my family and supporting my children in everything they do.

Education: BA Criminal Justice, Public and Environmental Affairs, Indiana University    Contact: jdbuckley@columbusorg.com

Guadalupe Cabrera, Case Manager

Experience: I have more than 4 years of experience working with clients in a social work setting. 

Why I joined Columbus: I am passionate about advocating for clients and helping provide support.  

How I describe Columbus: I describe Columbus to others as an organization that cares about its clients and always goes the extra mile.

Outside of Columbus: I love spending time with my family and cooking. My hobbies include reading, embroidery, and playing the ukulele.

Education: Bachelor’s degree in Law in Liberal Arts from IUPUI   Contact: gcabrera@columbusorg.com

Rocio Castellanos, North Waiver Case Manager

Experience: I joined the Columbus Organization back in November 2017 and provide case management services for both CIH and Family Support Waiver recipients on a daily basis.   

Why I joined Columbus: I found that I share the same work values as the Columbus Organization. I loved how committed they were to providing the best customer service that everyone deserves. I am so grateful to be an employee of this organization.

How I explain Columbus to others: I describe the Columbus Organization as a company that values their employees. I value working with Columbus because our company is dedicated to providing exceptional customer service.

Outside of Columbus: I reside in Hobart, Indiana with my husband and daughter Marina.

Education: BA Psychology, Governors State University   Contact: rcastellanos@columbusorg.com

Leonor V. Cheek, Case Manager

Experience: I have six years of case management experience in dealing with adults with chronic mental health problems. I taught life skills, administered all assessments and provided crisis counseling.  

Why I joined Columbus: I have an autistic son and wanted to work and empower other families that deal with the same challenges that I face. I wanted to learn more about the waiver and the services they offer to educate myself and other families.  I enjoy providing care, support and assistance with providers and services.  

How I describe Columbus to others: I describe Columbus as an agency that cares for its individuals by providing the best service possible and ensuring that the individual and family know that they are our priority!  I as a Columbus case manager give my individuals and families 110% customer service! 

Outside of Columbus: I enjoy being with my teenage children, volunteering with the Ballet Folklorico Yolotzin Dance Group, I am a member of the Field Museum, I love reading, traveling and am a big sports fan/spectator of all Chicago teams!

Education: BA Criminal Justice, Calumet College of St. Joseph   Contact: lvcheek@columbusorg.com

Kelsey Ciarlo, Case Manager

Experience: I have been working with The Columbus Organization for five years. Prior to TCO, I was a wraparound facilitator, care coordinator and life skills specialist.  

Why I joined Columbus:I joined Columbus because the mission is truly to support the individuals in the community as best as possible. 

How I describe Columbus to Others: TCO is wholesome and comfortable. There is always someone available to chat or for assistance and everyone works toward common goals. 

Outside of Columbus: I live with my husband and dog. In my spare time, I enjoy being a spectator at local racetracks, traveling, and spending time with family. 

Education:  BS Criminology, Butler University   Contact: kciarlo@columbusorg.com

Jenna Davis, Case Manager

Experience: I have worked as a Case Manager since graduating college in 2015. I have experience working at Children’s Bureau for the Community Partners program as well as Cicoa with the Aged and Disabled waiver.

Why I joined Columbus: I joined Columbus because I wanted to make a difference for those with disabilities in my local community. 

How I describe Columbus to Others: Columbus Organization is a great company to work for, allowing a flexible work schedule, a positive work environment and a rewarding career. 

Outside of Columbus: I love to travel and go hiking in my spare time. I am a huge animal lover and have 3 dogs of my own. 

Education: BS, Indiana State University  Contact: jldavis@columbusorg.com

Jessica Dudley, Case Manager

Experience: I have been a Case Manager for the Waiver program for 13 years, and with Columbus for the last 8 years. I also have experience in working with at risk families and youth involved in the child welfare system. 

Why I joined Columbus: I joined Columbus because I am passionate about helping others. Working as a Case Manager for Columbus allows me to connect with, advocate for, and help others achieve their goals. 

How I describe Columbus to Others: I would describe Columbus as an employer that is supportive to the community and its employees. They encourage continued training and embrace a team environment. 

Outside of Columbus: I am married with 3 children. I enjoy watching my kids in sports and traveling. I am also involved in animal rescue and a CASA volunteer.

Education: BSW, Ball State University   Contact: jdudley@columbusorg.com

Stephanie Duncan, Case Manager

Experience: I have been in Case Management with The Columbus Organization for 3 years. The majority of my career has been spent working with Medicaid Waivers. I also have additional experience working with Individuals with Special Needs in the academic setting. 

Why I joined Columbus: I joined Columbus because I had friends who worked for them and their reputation as an Employer was phenomenal. I have since experienced how much they value their Employees. 

How I describe Columbus to Others: Columbus cares about who they are employing to do this important work. I always tell people that they can’t go wrong with Columbus. If I am not the choice as a Case Manager I can stand firm that my Co-workers can and will take great care of any Consumer. They hire good people that truly care and work hard for our Consumers.

Outside of Columbus: I believe meditation is the key to emotional balance. I enjoy being in nature, travel, lunch dates with friends, and sports photography.  

Education: BSW, Western Kentucky University  Contact: smduncan@columbusorg.com

Hillary Sue Essig, Case Manager

Experience: I have worked in case management for the last five years. I have previously worked as a Substance Abuse Counselor.  

Why I joined Columbus: I joined Columbus to help individuals live their best life. 

How I describe Columbus to Others: I describe Columbus as a team of individuals that are compassionate about serving and helping their consumers.

Outside of Columbus: I love spending time with my family and swimming. I volunteer as a Big Sister with Big Brothers Big Sisters of Kentuckiana. 

Education: BA Psychology  Contact: hessig@columbusorg.com

Molly Evans, Case Manager

Experience: I have been with The Columbus Organization since 2019. Prior to working at The Columbus Organization, I worked in the behavioral health field for 10+ years. 

Why I joined Columbus: I joined Columbus because I wanted to work at a place where I felt I was making a difference between individuals and families in and around my community. I enjoy being able to help connect consumers with resources and support systems that will be beneficial to them. 

How I describe Columbus to Others: The Columbus Organization is like a family in the way that all team members support each other and our consumers.  

Outside of work: I enjoy spending time with my family. If it is nice outside, we spend most of the time boating, kayaking and swimming. I also enjoy reading and watching Disney movies with my daughter. 

Education: BSW, Ball State University, LSW   Contact: maevans@columbusorg.com

Paige Fanok, Case Manager

Experience: In the past, I have worked in a special education room at Newburgh Elementary School. I have been with the Columbus Organization since February of 2020. 

Why I joined Columbus:I joined Columbus to help others. I want to help people with special needs find services that allow them to live the best life possible.

How I describe Columbus to Others: Columbus is a great Case Management company that hires wonderful people. I love working with Columbus; I enjoy growing and learning with my co-workers.

Outside of Columbus: I enjoy being with her family, friends, and two cats. I also enjoy staying active and going to the YMCA.

Education:  BA Psychology,  Eastern Illinois University   Contact: pcfanok@columbusorg.com

Latashia Flannery, Case Manager

Experience: I have a combined thirteen years of Healthcare, Mental Health and Child Service experience. I have worked as a dedicated Case Manager for five of those thirteen years. 

Why I joined Columbus: This experience gave me a deep appreciation for advocating for individuals with disabilities. 

How I describe Columbus to Others: The Columbus Organization is a rewarding company to be a part of. 

Outside of Columbus: I enjoy vacationing, helping with community youth groups, spending time with my family and enjoying/living life.

Education: LBSW from the University of Indianapolis  Contact: lflannery@columbusorg.com

Nikki Furry, Team Lead Case Management Supervisor

Experience: I have worked as a Social Worker for 28 years. I’ve served families who were considered at high risk of abuse and neglect of children. I have helped many children find their forever families.In 2017, I joined the TCO team and since then, I have found my passion in helping individuals live their best lives.

Why I joined Columbus: I joined Columbus after many years with different social service providers. I wanted to continue to learn and expand my skills as a social worker. Working with this population was a new experience and so much more rewarding than I expected.

How I describe Columbus to Others: We are consumer and family focused.  We want everyone to live their best lives and try to provide them with the tools to live their life to the fullest.

Outside of Columbus: I really enjoy spending time with family and friends. I also love to travel and read.

Education: MA and BS, Ball State University  Contact: nfurry@columbusorg.com

Irene Gonzalez, Case Manager

Experience: I have been in the social work field for the past 8 years. My humanitarian mission has always been to support with compassion and understanding. 

Why I joined Columbus: I enjoy working with a diverse population and specializes in the Hispanic community. 

How I describe Columbus: I describe Columbus to others as an organization that cares about the individuals and always goes above and beyond!

Outside of Columbus: I enjoy live music and I am always up for a weekend trip. I enjoy spending time with my 2 cats and watering my many houseplants.

Education: MS Leadership, BSW, University of Indianapolis  Contact: igonzalez@columbusorg.com

Loretta Gross, Care Coordinator

Experience: I have worked in this field for 20 years and have seen the spectrum of services, including working as a day program director, a special education classroom aide, in the church ministry for persons with disabilities, providing personal care in the home and community, and as a QIDP and personal care assistant in a long-term care facility for this amazing population. I have also worked as a teacher in grades 3 and 4 before transitioning my career to a care coordinator. 

Why I joined Columbus: I joined Columbus because a family member highly recommended the company, my team lead, and the case managers. My family member uses TCO for her son’s waiver case management needs and has always been satisfied with the services provided. To me, working for The Columbus Organization means that I have an opportunity to serve the population so dear to my heart.

How I describe Columbus to Others: I describe The Columbus Organization as a company who is individual-centered and always strives to be available for the people we serve.

Outside of work: I enjoy spending time with my husband and son, and extended family. I also enjoy listening to music, hiking, swimming, and generally being outside.

Education: BA Elementary Ed, Anderson University  Contact: llgross@columbusorg.com

Larissa Hart, Case Manager

Experience: I have been employed with TCO since August of 2018. I have a combined 7 years of hands-on experience in the field of IDD spectrum. 

Why I joined Columbus: I joined Columbus because it has always been my passion to serve individuals with developmental and intellectual disabilities. My position allows me to help individuals envision and live their most meaningful life, while creating a meaningful relationship with them. 

How I describe Columbus to Others: I describe Columbus as a personable case management provider that always has the best interest of the consumers in mind. Columbus strives for continuous growth of quality in all that we do. 

Outside of Columbus: In my free time, I enjoy being with family. My hobbies include hiking, singing, and reading. 

Education:  BA Psychology, Indiana University Purdue University of Columbus   Contact:  ljhart@columbusorg.com

Pat Herrera, Case Manager

Experience: I have been a waiver case manager for over 21 years. I’ve worked for the DCS system as a therapist and completed supervised visitation. I have experience working for several waiver providers who manage staff and I have also been a foster case manager. 

Why I joined Columbus: I joined Columbus because after talking to Carlos Hernandez I realized that Columbus cares for the people they serve and wants a better quality of life for people with disabilities.

How I describe Columbus to Others: Columbus is a great company to work for. They value what we have to say as employees. The most important is that they want us to deliver quality care to our individuals. 

Outside of Columbus: I spend a lot of time traveling back and forth to Indianapolis to see my 9 children and grandchildren. All of their ages range from the ages 4 to 22 years old. They are my biggest joy and I am so proud of all they have accomplished!

Education:  BS Psychology and Sociology, Calumet College | MS Healthcare Management, Phoenix University  Contact: pherrera@columbusorg.com

Alexandrea “Alex” Higdon, Case Manager

Experience: I have over 10 years of experience working in the social services industry including, mental health/ psychiatric services, addiction services, in-home service coordination, and case management. 

Why I joined Columbus: I am passionate in advocating and supporting individuals to achieve their personal goals and lead meaningful lives.

How I describe Columbus to Others: I describe The Columbus Organization to others as a case management provider committed to helping individuals with varying abilities lead the lives they love. 

Outside of Columbus: When I am not working, I enjoy gardening, cooking, shopping, drumming, exploring new places, and spending time with my friends, family, and kitties.

Education: BA Sociology & Criminal Justice, University of Southern Indiana  Contact: alhigdon@columbusorg.com

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